Geographic data, answered in plain language.
A regional cartographic institute in Spain
Millions of georeferenced records queried in plain language through a Text-to-SQL agent connected to the institute's ArcGIS infrastructure.
Read the case →Public sector · A Spanish municipality serving approximately 85,000 residents
Your front desk, as knowledgeable as your best specialist.
Frontdesk AI grounded in the municipality's actual policies and documented procedures, so staff resolve complex citizen questions in real time with a full audit trail.
A Spanish municipality serving approximately 85,000 residents deployed WeavrCore to power its frontdesk staff. A citizen walks in asking what support is available for disabled residents, or how to apply for a specific permit, or where to file a grievance.
Before: the frontdesk referred them to a specialist service, who scheduled an appointment, who replied days later. Now: the frontdesk resolves the question in real time, grounded in the municipality’s actual policies and documented procedures. Answers cite approved policies. Unsupported questions are flagged for staff review. Full audit trail of what was said and why.
What was built
Deployment model
Managed Cloud
Classification
Tiers configured for this client: Private, Enrichable, Public
Audit trail
Yes
Human oversight
Frontdesk staff answer the citizen; the assistant grounds the answer in policy and procedure.
Frequently asked questions
- Does citizen data leave the municipality?
- The assistant's sources are the municipality's policies and procedures; citizen records stay outside them. It runs on EU-hosted infrastructure with a full audit trail, and what a citizen says at the desk stays in the municipality's own systems.
- What happens when a question goes beyond the documents?
- The assistant says so. Every answer is grounded in a documented policy or procedure and shows its source; where the documents are silent, the front-desk officer refers the citizen to the specialist service as before, and the question is logged so the gap can be closed.
- Who is accountable for the answer given to a citizen?
- The front-desk officer, who reads the grounded answer and its source before speaking. The assistant supports the person at the desk, who stays in charge, and the audit trail records what was proposed and what was said.